Parraga-Martin Clinical Psychology Privacy Policy
1. Information Collection and Use
We collect personal and health information necessary to provide quality mental health care. This includes:
Personal detailsMedical historyInformation related to your psychological care needs
We use this information to:
Provide psychological services
Manage administrative and billing processes
Comply with legal and professional obligations
2. Information Sharing
With your consent, we may share your information with:
Your referrer (GP or specialist)
Other healthcare professionals involved in your care
Medicare or health insurance providers (for billing purposes)
3. Confidentiality and Its Limits
While we are committed to protecting your privacy, there are limits to confidentiality, including:
Mandatory reporting obligations
Situations of imminent risk of harm
Legal requirements (e.g., court subpoenas)
4. Data Security
We use Power Diary, a secure practice management system, to store and manage your information. Power Diary complies with Australian privacy standards and employs robust security measures to protect your data.
5. Your Rights
Under Australian privacy law, you have the right to:
Access your personal information
Request corrections to your information
Complain about a breach of the Australian Privacy Principles
6. Telehealth Services
Our Telehealth services use PowerDiary, a secure platform compliant with Australian privacy standards.
7. Electronic Communications
We use SMS and email for appointment reminders, invoices, and other health-related information. These communications are sent securely, but please be aware that no method of electronic transmission is 100% secure.
8. Research and Training
We may invite you to participate in research to improve our services. Your case may be discussed anonymously for supervision or training purposes. You can opt out of research participation at any time.
9. Complaints
If you have concerns about our privacy practices, please contact us. Unresolved issues can be directed to the Office of the Australian Information Commissioner (OAIC) or the Australian Health Practitioner Regulation Agency (AHPRA).
10. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
11. Contact Us
For privacy-related questions or to access your information, please contact us at admin@parragamartin.com
By using our services, you consent to the terms of this privacy policy. If you do not agree with this policy, please discuss your concerns with us before proceeding with treatment.
“Our Commitment to Your Privacy”
At Parraga-Martin Clinical Psychology, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information.
This policy outlines how we collect, use, and protect your information when you use our services or interact with our website.
"Your Consent Matters"
We collect and use your information based on your consent. You have the right to withdraw or modify this consent at any time.
"Privacy in the Digital Age"
We're committed to protecting your privacy both in-person and online. Our digital communications are designed with your privacy in mind.
"Questions Welcome"
"If anything in our privacy policy is unclear, we encourage you to ask questions. We're here to ensure you feel comfortable and informed about how we protect your privacy."